MedHaul

Safe, Reliable, & Efficient

MedHaul connects healthcare organizations to high-quality non-emergency medical transportation (NEMT) providers for patients with special needs. Our technology automates the transportation process, providing a single place to schedule and track rides for patients.

At MedHaul, we prioritize the development of innovative and accessible transportation solutions for vulnerable communities that are often overlooked, including the elderly and those with physical and cognitive disabilities.

How MedHaul Works

1. Automatic Transportation Provider Matching

Our technology platform screens the transportation requirements of each patient, automatically matching them with a driver who is available and capable of meeting their needs.

Key Issues Addressed:

  • Lack of access to a vehicle
  • Inability to pay for transportation
  • Inadequate public transportation
  • Underinsured/uninsured
  • Face mobility challenges
  • Reside in rural areas
  • Have physical or mental disabilities
  • Cannot travel or wait for a ride alone

2. Proactive Patient Reminders

Patient ride reminders are available in over 50 languages and are sent via text, automated calls, and/or email.

Delays in medical treatment can lead to the progression of chronic disease and worse health outcomes while excessively using resources. Key issues that are positively impacted through the use of an efficient NEMT service, such as MedHaul include:

Impact of Transportation on Patient Health

  • Avoiding unnecessary hospital costs
  • Improving patient care quality
  • Increasing patient satisfaction
  • Strengthening post-acute care management

With MedHaul, Healthcare Organizations see:

  • Fewer delayed or missed medical appointments
  • Less interrupted delivery of care
  • Better ability to comply with prescribed health management plans
  • Ease of adhering to scheduled follow-up appointments
  • Better health outcomes
  • Reduced use of emergency department care

On average, clinics, systems, and other practices are experiencing a no-show rate of almost 20 percent. That means nearly 1 in 5 patients are missing essential appointments.

No Show Rates by Specialty:

  • 25% Optometry
  • 19% Primary Care
  • 26% Neurology
  • 25% Oncology
  • 18% OB/GYN

MedHaul offers an array of vehicle types allowing us to accommodate the transportation requirements of all individuals.

Vehicle Types:

  • Ambulatory: For individuals who are able to walk and do not need equipment to travel, or those who only need basic assistance.
  • Ambulatory Assist: For individuals who need help getting out of their home, into the vehicle, and inside the building for their scheduled appointment.
  • Wheelchair Assist: Vehicles with either a lift or ramp for individuals that use wheelchairs including:
    • Standard wheelchairs
    • Motorized wheelchairs
    • Bariatric patients
    • Wheelchairs wider than standard width

MedHaul is proud to be the first in our space to become a Certified B Corporation as it reflects our commitment to the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. Adhering to B Corp standards means we work together with our clients and partners to make a difference in the communities we serve.

Available Accommodations for Every Rider:

  • Safely transport bed-bound individuals who need stretcher transportation services.
  • Traveling with infants/children
  • Traveling with a companion/caregiver