MedHaul provides a centralized platform to schedule, track, and manage medical transportation. This reduces no-shows, saves staff time, and ensures patients get to care safely and on time.
Who typically uses MedHaul within healthcare organizations?
Care coordinators, social workers, case managers, and administrative teams use MedHaul to arrange transportation for patients.
What types of organizations does MedHaul work with?
We partner with hospitals, clinics, payers, government agencies, and pharmaceutical/clinical trial sponsors.
Can MedHaul handle patients with accessibility needs?
Yes. MedHaul’s network includes providers equipped for wheelchair, stretcher, and other specialized transport needs, ensuring patients with mobility challenges have safe access to care.
What happens if there is an issue with a scheduled ride?
If a patient's ride is delayed, canceled, or needs urgent support, your team can contact MedHaul’s support team right away at support@gomedhaul.com We work directly with transportation providers to resolve the issue quickly and keep your patients on track for their appointments.
Is there reporting available for transportation activity?
Absolutely. MedHaul provides data on ride volume, timeliness, patient needs, and outcomes. This transparency helps your team with compliance reporting, care coordination, and identifying gaps in transportation access.
How quickly can MedHaul be implemented?
Most healthcare organizations can be up and running in weeks, with onboarding and training tailored to your team’s needs.
How does MedHaul work with transportation companies?
MedHaul connects healthcare organizations with vetted non-emergency medical transportation (NEMT) providers. When you join our network, we help fill your schedule with reliable trip requests from hospitals, clinics, and health plans.
What kinds of transportation providers does MedHaul partner with?
We prioritize partners who can meet the needs of patients with complex medical and accessibility requirements. This includes wheelchair-accessible vans, stretcher vehicles, and drivers trained to serve seniors and people with disabilities.
Where does MedHaul operate today?
MedHaul is actively operating in the South East U.S. and is rapidly expanding into other underserved and rural areas across the United States. We’re especially focused on regions where transportation options are limited but patient needs are high
What kinds of trips can I expect through MedHaul?
Trips range from routine doctor visits to dialysis, specialty care, hospital discharges, and even clinical trial participation. Many riders require extra assistance, which is why reliable NEMT providers are so critical.
How do I become a MedHaul transportation partner?
You can express interest through our contact form. Our team will follow up with onboarding details, credentialing requirements, and technology setup.
How does MedHaul support providers day-to-day?
Our platform reduces scheduling friction, ensures faster trip assignments, and provides better data visibility for billing and compliance.
How are payments and billing handled?
MedHaul consolidates billing so you don’t have to chase multiple healthcare organizations. Our system provides clear records for each billable trip, saving you time and reducing administrative burden.
What makes MedHaul different from other platforms?
Unlike traditional rideshare or broker models, MedHaul is designed for healthcare. We focus on underserved communities, complex patient needs, and rural areas where other options don’t exist. Our goal is to help you grow your business while improving access to care!
Can I book a ride directly through MedHaul?
MedHaul is designed for healthcare organizations and community partners to arrange rides for their patients. We don’t currently book rides directly for individuals. Learn more about how to utilize MedHaul in our Resources Center
What should I do if I need transportation for a medical appointment?
Please contact your doctor’s office or clinic. If they are partnered with MedHaul, they can schedule a ride on your behalf. Learn more about how to utilize MedHaul in our Resources Center
How can I encourage my healthcare provider to use MedHaul?
If your provider isn’t already using MedHaul, let them know about our service. They can visit our website and reach out to us directly through the contact form.